Shipping Information

DISCREET PACKAGING:
All shipments will be sent in either USPS packaging or plain packaging. The “ship from” name in the address block is under “BH Inc” with no reference to Simply Golden or synthetic urine.

DOMESTIC SHIPPING:

USPS 1st class
$3.50 for orders less than $49
FREE 1st class on orders more than $49
USPS Priority: $5.95 2-3 business days

FedEx Standard Overnight: $32.00 1 business day**

Simply Golden will not be held responsible for delivery date delays by USPS. Due to the nature of how USPS operates, there is no guarantee that the shipment will be delivered on the original intended date. All dates are estimated.

** The only guaranteed shipment option is FedEx Standard Overnight. If FedEx does not deliver Overnight to the listed zip code, you will be contacted by our Customer Service.
Please note, this option DOES NOT include Saturday delivery. For orders placed on a Thursday after 11 am PT, the delivery date will be the following Monday.

USPS CANADA:

1st Class $14: Varies by location
Priority $23.00 + 6-10 business days
Express $46.00 + 3-5 business days

Simply Golden is not responsible for longer than average transit times going into Canada (ie. Customs/ clearance delay) or any duties/taxes that may be collected upon arrival.

All Other International Shipments:
Contact info@simplygoldenurine.com for rates and transit times.

Return Policy

Simply Golden will only accept returns on unopened products with 14 days of purchase. The cost of return shipping will be deducted from the original amount paid.
Steps to return a product:
Contact customer service for a return shipping label.
A return shipping label will be emailed to you.
Print out the label, tape it onto the package, and drop off at the local shipping location.
Upon receiving the return at our warehouse, you will receive an email confirmation with the refund information.